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Support Line: 855.547.8508 ⋅  Monday-Friday (8:00am-11:30pm EST) ⋅ 
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Welcome to your HelloFresh Benefits!

To learn more about your benefits, please select from one of the benefit tabs below.

Coverage Period: January 1 to December 31
Group Number: 3345209

Member Services: 877.501.7990

Member Website: myCigna.com

How to find a Doctor:
Cigna Health Care Provider Directory

Compliance Links

Cigna – Machine Readable Files

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

Covered at no cost to you on all three HelloFresh Medical Plans!

Coverage Period: January 1 to December 31

Schedule Your Appointment: 888.726.3171

 

Coverage Period: January 1 to December 31

Questions: 855.902.2777

Website: Join Hinge Health

Coverage Period: January 1 to December 31
Group Number: 1000278614

Member Services: 800.532.3327

Member Services Fax: 800.726.9982

PIN & Password Assistance: 800.840.7684

Fax Number: 800.726.9982

Website: floreshr.com

Mailing Address
FloresHR
PO Box 1028
Allen Park, MI 48101

You can make updates to your Commuter Contributions Year Round

Steps for Year Round Updates in Workday

Voluntary Benefits

Medical insurance does not prevent all of the financial strain of a major illness or injury. Many families don’t have enough in their savings to cover the deductible and coinsurance of a major medical event. Supplemental health benefits can help cover this out-of-pocket financial exposure for a reasonable cost. Enroll in Voluntary Benefit Plans to provide extra protection for your family and finances and be prepared for whatever the future may bring.

Benefit Options Include:
-Accident Plan
-Critical Illness
-Hospital Plan
-Legal Plan
-Whole Life & LTC
-ID theft Protection 

All Coverage Periods: January 1 to December 31

See Tabs for specific group numbers and portal links for each of your benefits

Hospital Insurance, Critical Illness, and Accident Insurance offered by UNUM.

Coverage Period: January 1 to December 31

Group Number:
Accident – 943807
Hospital – 943808
Critical Illness – 971028
Member Services: 866.679.3054
8 am – 8 pm EST

Port / Convert: 866.220.8460

Unum Portal: Member Portal

Hospital Insurance, Critical Illness, and Accident Insurance offered by UNUM.

Coverage Period: January 1 to December 31

Group Number:
Accident – 943807
Hospital – 943808
Critical Illness – 971028
Member Services: 866.679.3054
8 am – 8 pm EST

Port / Convert: 866.220.8460

Unum Portal: Member Portal

Hospital Insurance, Critical Illness, and Accident Insurance offered by UNUM.

Coverage Period: January 1 to December 31

Group Number:
Accident – 943807
Hospital – 943808
Critical Illness – 971028
Member Services: 866.679.3054
8 am – 8 pm EST

Port / Convert: 866.220.8460

Unum Portal: Member Portal

Legal Protection Insurance offered by Metlife.

Coverage Period: January 1 to December 31

Group Number: 990-9066
Member Services:1-800-821-6400
Portal:members.legalplans.com

Identity Theft Insurance offered by Norton.

Coverage Period: January 1 to December 31

Norton LifeLock
Phone:
1-800-607-9174 

Ongoing Support: www.my.norton.com
Initial Setup Support:
www.norton.com/ebsetup

Plan Number: 551637
Verification Number:
55163799

Enrollment Services: 888.311.9487
Member Services: 800.584.6001
Rollover Services: 866.865.2660

Participant Website: VoyaRetirementPlans.com

Enrollment Website: Enroll.Voya.com

Voya Account Access – English – Spanish

Plan Number: 551637

Verification Number: 55163799

Voya Learn® Live Sessions

    • Live sessions with Voya retirement education specialists, to help gain an understanding of topics including personal finance, retirement and protection.

Voya Learn® On-Demand Sessions

    • On-demand library of Voya education content to help with all aspects of financial wellness.

HelloFresh has partnered with Bright Horizons to provide back-up child care and elder care at no cost to their employees.

Bright Horizons Logo

10 Back-up care days reset every year on February 1st

Website: BrightHorizons.com

Phone Number: 877-242-2737

Website Login Information

Employer User Name: hellofresh

Password: hfcares

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Helpful Terminology

Provider: A clinic, hospital, doctor, lab, health care practitioner, or pharmacy.

Insurer or carrier: The insurance company providing coverage to the policy holder.

Policyholder: The individual or business (“group”) that has entered a contractual relationship with the insurance company.

Insured: The person with the health insurance coverage. For individual health insurance, you may be both the policy holder and the insured.

Premium: The amount of money charged by an insurance company for coverage. The cost of premiums may be determined by several factors, including age, geographic area, number of dependents and tobacco consumption. Policy holders pay these rates annually or in smaller payments over the course of the year, and the amount may change over time. When insurance premiums are not paid, the policy is typically considered void, and companies will not honor claims against it. Self-employed persons may deduct the cost of their individual health insurance premiums from their taxes.

Copayment (Copays): A fixed amount you pay for a covered health care service, usually when you get the service. The amount can vary by the type of covered health care service.

Deductible: The amount you owe for health care services each year before the insurance company begins to pay. For example, if your annual deductible is $1,000, your plan won’t pay anything until you’ve met your $1,000 deductible for covered health care services that are subject to the deductible. The deductible may not apply to all services, such as preventive care services.

Deductibles are useful for keeping the cost of insurance low. The amount varies by plan, with lower deductibles generally associated with higher premiums. They are standard on most types of health coverage.

Coinsurance: Your share of the costs of a covered health care service calculated as a percent (for example, 20 percent) of the allowed amount for the service. You pay coinsurance plus any deductibles you still owe for a covered health service.

Out-of-Pocket Maximum: The most you will be required to pay for your health care during a year, excluding the monthly premium. It protects you from very high medical expenses. After you reach the annual out-of-pocket maximum, your health insurance or plan begins to pay 100 percent of the allowed amount for covered health care services or items for the rest of the year. Copays, deductibles, and coinsurance count towards the out-of-pocket maximum.

Preventive Care: Medical tests and checkups, immunizations, and counseling services used to prevent chronic illness from occurring.

Formulary: A list of prescription drugs covered by the plan. Also called a drug list.

In-Network: A group of doctors, clinics, hospitals, and other healthcare providers that have an agreement with your medical plan provider. You pay a negotiated rate for services when you use in-network providers.

Out-of-Network: Care received from a doctor, hospital or other provider that is not part of the plan agreement. You’ll pay more when you use out-of-network providers since they don’t have a negotiated rate with your plan provider. You may also be billed the difference between what the out-of-network provider charges for services and what the plan provider pays for those services

High Deductible Health Plan (HDHP): This is a type of medical plan that requires the member to reach a deductible prior to having services covered by coinsurance. All expenses paid by the member count toward the deductible and out-of-pocket maximum.

Guaranteed Issue: The amount of coverage that you can receive without having to answer health questions (Evidence of Insurability). The guaranteed issue applies to the voluntary life plan.

Evidence of Insurability: Evidence of Insurability (EOI) is an application with medical questions that you complete in order to be considered for certain types of insurance coverage. Evidence of Insurability applies to the voluntary life and buy-up long-term disability plans.

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DISCLAIMER
Every reasonable effort has been made for the information provided to be accurate. It is intended to provide an overview of the coverage’s offered. It is in no way a guarantee or offer of coverage. Each carrier has the ability to underwrite based on its contract. Each carrier’s contract, underwriting, and policies will supersede the information on this page. Please be aware that each carrier may have exclusions or limitations and you must consult your summary plan description and/or policies for details.