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Support Line: 855.547.8508 ⋅  Monday-Friday (8:00am-11:30pm EST) ⋅ 
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Welcome to your HelloFresh Benefits!

To learn more about your benefits, please select from one of the benefit tabs below.

Open Enrollment has ended. 

For questions, please contact HelloFresh Benefits
and Payroll Connect at 877-431-7867

Press the play button to watch the 2025 Open Enrollment video. You can also select individual topics and benefit plans using the dropdown menu after clicking play.

Presione el botón de reproducción para ver el video de Inscripción Abierta 2025. También puede seleccionar temas individuales y planes de beneficios usando el menú desplegable después de hacer clic en reproducir.

2025 HelloFresh Open Enrollment Benefits Video - Spanish

Employee Discounts

Coverage Period: January 1 to December 31
Group Number: 3345209

Member Services: 877.501.7990

Member Website: https://www.CIGNA.com

How to find a Doctor:
Cigna Health Care Provider Directory

HelloFresh Fertility Benefit Offerings

HelloFresh Fertility Benefits Offered
Click on the image to view at full size.

My CIGNA Documents

ATTENTION! myCigna Portal is available to members

How to register for MyCigna.

Use the QRCode above to learn how to register at myCigna.com. (PDF: myCigna Flyer)

Compliance Links

Cigna – Machine Readable Files

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

There is no charge for MDLive for employees that have the OAP plans.
For those that have the HDHP plan the average per visit charge is between $55 – $125, HOWEVER there is no charge through 12/31/2024!

Coverage Period: January 1 to December 31

Schedule Your Appointment: 888.726.3171

Website: MDLive for Cigna

Coverage Period: January 1 to December 31

Questions: 855.902.2777

Website: Join Hinge Health

Virtual Care Videos

Cigna Dental Virtual Care Video

Use the QRCode above to learn More about your Dental Virtual Care benefit. (Video: Dental Virtual Care)

Dental Virtual Care Documents

Coverage Period: January 1 to December 31
Group Number: 1000278614

Member Services: 800.532.3327

Member Services Fax: 800.726.9982

PIN & Password Assistance: 800.840.7684

Fax Number: 800.726.9982

Website: flores247.com

Mailing Address
Flores & Associates, LLC
PO Box 31397
Charlotte, NC 28231

Coverage Period: January 1 to December 31
Group Number: 3345209

Member Services: 800.244.6224

Website: Cigna.com

ATTENTION!
myCigna Portal is available to members

How to register for MyCigna.

Use the QRCode above to learn how to register at myCigna.com. (PDF: myCigna Flyer)

How to find a Dentist:
Cigna Health Care Provider Directory

Provider Directory Link
Network = DPPO

Cigna Dental PPO Video

Use the QRCode above to learn more about your Cigna Dental PPO Plan. (Video: Cigna DPPO)

Preventive Dental Care

Use the QRCode above to learn more about your Dental Preventive Care benefit. (Video: Dental Preventive Care)

How to register for MyCigna.

Use the QRCode above to learn More about your Dental Virtual Care benefit. (Video: Dental Virtual Care)

Coverage Period: January 1 to December 31
Group Number: 1029949

Member Services: 866.800.5457
(Mon-Sat, 7:30am-11:00pm EST,
Sun 11:00am-8:00pm EST)
For LASIK: 800.988.4221

Website: EyeMed.com

An App that fits your vision.
Get the App!

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Coverage Period: January 1 to December 31
Group Number: 652467

Member Services: 800.421.0344

Claims: 866.868.6737

Unum Portal: Member Portal

New for 2024: Hospital Insurance and Accident Insurance offered by UNUM.

Coverage Period: January 1 to December 31

Group Number: (Coming Soon)

Member Services: 866.679.3054
8 am – 8 pm EST

Unum Portal: Member Portal

HelloFresh has partnered with Bright Horizons to support care and education needs for you and your family.

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Website: BrightHorizons.com

Phone Number: 877-242-2737

Website Login Information

Employer User Name: hellofresh

Password: hfcares

Get the app today!

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Member Services: 866.799.2655

Email: [email protected]

Medical Bill Saver Documents

Get the App!

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You can receive personalized alerts about tests and screenings, check the status of a case in real time, view a snapshot of your benefits package, read healthy tips and articles, hands-free tracking with Apple Health and other fitness devices available to members with Wellness, and Access 24/7 live support to help with healthcare- and insurance-related issues.

Helpful Terminology

Provider: A clinic, hospital, doctor, lab, health care practitioner, or pharmacy.

Insurer or carrier: The insurance company providing coverage to the policy holder.

Policyholder: The individual or business (“group”) that has entered a contractual relationship with the insurance company.

Insured: The person with the health insurance coverage. For individual health insurance, you may be both the policy holder and the insured.

Premium: The amount of money charged by an insurance company for coverage. The cost of premiums may be determined by several factors, including age, geographic area, number of dependents and tobacco consumption. Policy holders pay these rates annually or in smaller payments over the course of the year, and the amount may change over time. When insurance premiums are not paid, the policy is typically considered void, and companies will not honor claims against it. Self-employed persons may deduct the cost of their individual health insurance premiums from their taxes.

Copayment (Copays): A fixed amount you pay for a covered health care service, usually when you get the service. The amount can vary by the type of covered health care service.

Deductible: The amount you owe for health care services each year before the insurance company begins to pay. For example, if your annual deductible is $1,000, your plan won’t pay anything until you’ve met your $1,000 deductible for covered health care services that are subject to the deductible. The deductible may not apply to all services, such as preventive care services.

Deductibles are useful for keeping the cost of insurance low. The amount varies by plan, with lower deductibles generally associated with higher premiums. They are standard on most types of health coverage.

Coinsurance: Your share of the costs of a covered health care service calculated as a percent (for example, 20 percent) of the allowed amount for the service. You pay coinsurance plus any deductibles you still owe for a covered health service.

Out-of-Pocket Maximum: The most you will be required to pay for your health care during a year, excluding the monthly premium. It protects you from very high medical expenses. After you reach the annual out-of-pocket maximum, your health insurance or plan begins to pay 100 percent of the allowed amount for covered health care services or items for the rest of the year. Copays, deductibles, and coinsurance count towards the out-of-pocket maximum.

Preventive Care: Medical tests and checkups, immunizations, and counseling services used to prevent chronic illness from occurring.

Formulary: A list of prescription drugs covered by the plan. Also called a drug list.

In-Network: A group of doctors, clinics, hospitals, and other healthcare providers that have an agreement with your medical plan provider. You pay a negotiated rate for services when you use in-network providers.

Out-of-Network: Care received from a doctor, hospital or other provider that is not part of the plan agreement. You’ll pay more when you use out-of-network providers since they don’t have a negotiated rate with your plan provider. You may also be billed the difference between what the out-of-network provider charges for services and what the plan provider pays for those services

High Deductible Health Plan (HDHP): This is a type of medical plan that requires the member to reach a deductible prior to having services covered by coinsurance. All expenses paid by the member count toward the deductible and out-of-pocket maximum.

Guaranteed Issue: The amount of coverage that you can receive without having to answer health questions (Evidence of Insurability). The guaranteed issue applies to the voluntary life plan.

Evidence of Insurability: Evidence of Insurability (EOI) is an application with medical questions that you complete in order to be considered for certain types of insurance coverage. Evidence of Insurability applies to the voluntary life and buy-up long-term disability plans.

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DISCLAIMER
Every reasonable effort has been made for the information provided to be accurate. It is intended to provide an overview of the coverage’s offered. It is in no way a guarantee or offer of coverage. Each carrier has the ability to underwrite based on its contract. Each carrier’s contract, underwriting, and policies will supersede the information on this page. Please be aware that each carrier may have exclusions or limitations and you must consult your summary plan description and/or policies for details.