Employers today have varying needs relating to the “best” way to conduct enrollments and communicate the value of their benefits package.

Our enrollment services range from paper to paperless, employee self-serve to personalized one-on-one consultations, existing employees, and new hires. We tailor our services to meet the needs of each employer. Our methods, counselors and technology resources ensure a more positive experience for employers and employees alike.

 

On-Site Counselor Assisted Enrollment

Our trained, professional benefit counselors are equipped with laptop computers using the latest enrollment software, multi-media presentations, as well as on-site real time printers. Counselors meet with employees individually, reviewing all their personal benefits situation. Studies show the typical employer spends an average of 40% of the entire payroll on employee benefits, yet employees do not understand or appreciate the value of their benefits.

“According to a recent LIMRA study, when employees where asked how they prefer their benefits be communicated, the majority, 2:1, preferred personal face-to-face meetings.”

 

Self-Service Web Enrollment

Employees can access our easy-to-use employee self-service BenefitHelpSYSTEM™. The platform works equally well when used as a standalone solution or when used in conjunction with your current HRIS system. We can improve your employee self-service experience, thus ensuring that your employees understand how to enroll and where to get valuable information. Self-Serve enrollment is available 24/7 as an online portal that gives employees access to benefits education and decision support tools that allows employees to make their benefit elections cleanly and with minimal error.

 

Counselor Assisted Web Enrollment

Thanks to improved technology, our co-browsing service can be a solution to ensure individuals understand benefit information and system navigation. Our benefit counselors use the same system as our one-on-one and call center services – ensuring that employees learn about their benefits and make benefit elections in a consistent, easy to understand manner, regardless of their chosen enrollment method.

 

Call Center Assisted Enrollment

We provide our clients a method to communicate, educate and enroll benefits where an on-site enrollment may not be feasible. Your employees can call a trained benefit advisor from their office, work location, or from the comfort of home. Our benefit advisors are trained to answer the employee’s questions about their benefits and to assist in choosing coverage at the client’s request.

 

Click-to-Chat

As a free service, your employees can simply click a button and get support easily from a benefit advisor, live in real time and for free.